10-4 Tactical Supply Support Center

Of course we are! The support center is something new to our website and we are making sure you get the best value from it. As we write articles and get more questions from our customers we will add them here.

We take our commitment to serving public safety professionals seriously and want to ensure that credentials identifying law enforcement personnel only get into the right hands. For this reason, any order that identifies the bearer as a member of federal, state, or local law enforcement (or other restricted language) will be verified for proper authorization prior to its production and delivery.

Please note that it is a crime to falsify documentation or credentials in connection with this verification procedure (18 U.S. Code § 912).

Most of our products ship within 1 - 2 business days. Occasional high volume adds an extra business day to this estimate.

We are constantly working to bring you convenient ways to pay for your order. We currently accept:

• Major credit cards (VISA, MasterCard, American Express, Discover, Diner's Club, and JCB)
• PayPal
• Bitcoin

10-4 Tactical Supply ships from a number of regional fulfillment centers located throughout the continental United States. To offer you the best value, some products are shipped directly from the manufacturer.

At this time sales are restricted to the United States, Canada, and Mexico.

We want you to be 100% satisfied with your purchase, but if you aren't we will be more than happy to assist you with getting a refund or exchange.

Stock products that are unopened, unworn, and unused can be returned within 30 days of receipt. Simply visit our electronic returns application to obtain a return authorization number and instructions.

Unfortunately, certain items cannot be returned. These include:

• Free gifts or promotional items
• Custom, special order, or personalized items (including badges, insignia, collar brass, etc.)
• First aid or trauma treatment products
• Items that are labeled 'Discontinued' or 'Final Sale'

If you need to return a product for a refund / credit, please visit our electronic returns center to send a request to our support team. You can access it by clicking here, or visiting the link at the bottom of the site.

After completing a simple form to help find your order and get the details of your return we will issue a return authorization number along with instructions on  how to return your items.

Many of our custom products take approximately 5 weeks to produce from the time the order is validated and sent to production. Highly customized designs may incur additional time for planning and preparation.

Thank you for helping us maintain the integrity of our program and the safety of the community. Validating credentials is a simple process that ensures only authorized personnel possess badges, patches, or insignia.

State or Local Law Enforcement: Please supply a copy of current law enforcement identification or a letter of authorization signed by a supervisor on department letterhead referencing your order number via e-mail to support@104supply.com. Retired LEOs must submit documentation supporting their retirement from their agency.

Federal Agency or Military: The standards for State or Local Law Enforcement apply but we may, at our discretion, restrict the shipment of these credentials to a validated agency or military address.

Of course! We are able to accomodate such requests on a case-by-case basis. Please contact our team via e-mail to support@104supply.com for further assistance.