10-4 Tactical Supply Support Center

We take our commitment to serving public safety professionals seriously and want to ensure that credentials identifying law enforcement personnel only get into the right hands. For this reason, any order that identifies the bearer as a member of federal, state, or local law enforcement (or other restricted language) will be verified for proper authorization prior to its production and delivery.

Please note that it is a crime to falsify documentation or credentials in connection with this verification procedure (18 U.S. Code § 912).

Thank you for helping us maintain the integrity of our program and the safety of the community. Validating credentials is a simple process that ensures only authorized personnel possess badges, patches, or insignia.

State or Local Law Enforcement: Please supply a copy of current law enforcement identification or a letter of authorization signed by a supervisor on department letterhead referencing your order number via e-mail to support@104supply.com. Retired LEOs must submit documentation supporting their retirement from their agency.

Federal Agency or Military: The standards for State or Local Law Enforcement apply but we may, at our discretion, restrict the shipment of these credentials to a validated agency or military address.

Of course! We are able to accomodate such requests on a case-by-case basis. Please contact our team via e-mail to support@104supply.com for further assistance.

Most of our products ship within 1 - 2 business days. Occasional high volume adds an extra business day to this estimate.

Custom and Personalized products take approximately 5 weeks to produce and will ship within 1 business day after production has been completed.

We are constantly working to bring you convenient ways to pay for your order. We currently accept:

• Major credit cards (VISA, MasterCard, American Express, Discover, Diner's Club, and JCB)
• PayPal
• Bitcoin

Purchase Orders are accepted for qualified entities with terms accounts. Contact our support team to discuss establishing an account.

10-4 Tactical Supply ships from a number of regional fulfillment centers located throughout the continental United States. To offer you the best value, some products are shipped directly from the manufacturer.

At this time sales are restricted to the United States, Canada, and Mexico.

We want you to be 100% satisfied with your purchase, but if you aren't we will be more than happy to assist you with getting a refund or exchange.

Stock products that are unopened, unworn, and unused can be returned within 30 days of receipt. Simply visit our electronic returns application to obtain a return authorization number and instructions.

Unfortunately, certain items cannot be returned. These include:

• Free gifts or promotional items
• Custom, special order, or personalized items (including badges, insignia, collar brass, etc.)
• First aid or trauma treatment products
• Items that are labeled 'Discontinued' or 'Final Sale'

If you need to return a product for a refund / credit, please visit our electronic returns center to send a request to our support team. You can access it by clicking here, or visiting the link at the bottom of the site.

After completing a simple form to help find your order and get the details of your return we will issue a return authorization number along with instructions on  how to return your items.

Many of our custom products take approximately 5 weeks to produce from the time the order is validated and sent to production. Highly customized designs may incur additional time for planning and preparation.

You can always check the status of your order online or contact our support team for a real-time update.

The enamel used to color the lettering on badges comes in two forms: soft and hard.

Soft, or regular, enamel is included in Nickel, Rhodium, and Gold Electroplate badges and is applied to the lettering on the badge and baked at a low heat. The indentation of the engraved letters can be felt after the enamel is applied.

Hard fired, or Cloisonne enamel, is a baked glass that is applied to the engraved lettering on the badge, baked at a high temperature to melt the glass, and then cooled. The hardened glass is then stoned flush to the level of the surrounding metal. When finished, the engraved letters are smooth to the touch. Hard enamel is included with Gol-Ray, Sil-Ray, Two-Tone, and Cote D'or badges.

Flat badges are often used for badges that will be placed in leather (such as a wallet or ID case) or if they are being used for display purposes.

Curved badges are often used for badges that will be worn on a uniform. The curve of the badge combined with the pin & safety attachment keeps  the badge steady while worn.

Solid back badges have the reverse side of the badge completely filled in, giving the badge more weight and heft.

Shell back badges have the reverse side of the badge hollowed out, making the badge lighter. This is ideal for badges worn on a uniform.

Safety Catch - Best for uniform wear or to put your badge into a belt clip holder. This design employs a single pin and corresponding mechanical catch.

Wallet Clip - Great option for putting a badge in a wallet or credential case.

Screw Back - This option is primarily used for hat badges. It employs a single post and screw on the rear.

Clutch Back - Commonly used on mini badges to pin on a suit or non-uniform garment.

Tie Bar - Not recommended for full-size badges, but a great way to attach a mini-badge as a tie clip.

Glue In Leather - The best option for badges that will be used exclusively in a leather wallet or case.

No Attachment - Commonly selected if you are gluing the badge into a shadowbox or a case you already have.

Absolutely! These are actually our favorite projects.

Our design team, in conjunction with the Smith & Warren staff, can bring your unique concept to life. Whether you are looking for a custom seal, challenge coin, patch, or entirely custom badge we can assist from start to finish in making it a reality. Please contact our team via e-mail to support@104supply.com for further assistance.